General Q&A
Q: When will my order be shipped?
A: Orders are usually dispatched within 1–3 working days.
Q: Do you offer free shipping?
A: Yes. We offer free standard tracking shipping on UK orders over £55. Orders over £100 are eligible for free shipping to the Asia, EU and the US.
Q: Why does the product colour sometimes look different?
A: Our products are made from natural ingredients only, without preservatives, colourants or additives. Because they are natural, the colour may vary slightly between batches. This is normal and does not affect quality.
Q: How do I return a product?
A: Please email shawkeauk@gmail.com to request the return address. Returns are accepted only if the product is unopened and in its original packaging. Customers are responsible for return postage costs.
Q: Are these supplements suitable for vegans?
A: Yes. All capsules use plant-based hydroxypropyl methylcellulose (HPMC) and contain no animal gelatine.
Q: Can I take these supplements long-term?
A: These products are designed for daily use as food supplements. Always follow the recommended intake and consult a healthcare professional if you are pregnant, breastfeeding, taking medication or have a medical condition.
Q: Are these supplements a replacement for medication?
A: No. Food supplements are not intended to diagnose, treat or prevent disease and should not be used as a substitute for a varied, balanced diet and healthy lifestyle.
Juju Be Vital 枣参宝 (そうじんほう) Q&A
Q: Why are Jujube(red dates) included?
A: Jujube is traditionally consumed as a nourishing food and are valued for their natural nutrient content. They are commonly used to support general vitality as part of a balanced diet. In addition, jujube is traditionally used to help maintain healthy, restful sleep patterns and relaxation, supporting a calm mind at night.
Q: What is the role of Panax ginseng?
A: Panax ginseng is traditionally used as an adaptogenic botanical and is often included in formulations designed to support mental performance and physical stamina as part of a healthy lifestyle. Panax ginseng helps maintain stamina and vitality, supporting both mental and physical performance. It is also used to support concentration, memory, and alertness, especially during busy or demanding times.
Q: Can eating fresh jujube(red dates) give the same effect?
A: Fresh jujube (red dates) is healthy, but this supplement is made from concentrated extracts designed to provide the nutrition of many fruits in one small serving. Fresh jujube is also extremely high in sugar which might not be suitable for some group of people.
Q: Does it provide natural folate?
A: Yes, jujube naturally contains folate (vitamin B9), which supports normal blood formation, reduces tiredness and contributes to immune function. Folate is also important during pregnancy.
For more info, see Research Evidence.
Q: Has the product been tested for safety?
A: Yes. Independent testing confirmed no detectable pesticide residues, heavy metals or harmful microbes.
For more info, see Safety Reports.
Q: Why do I need vitamin B12?
A: Vitamin B12 supports normal energy production, helps reduce tiredness and fatigue, and contributes to normal red blood cell formation.
B12 also contributes to the normal functioning of the nervous system and supports psychological function, helping with clarity and focus.
Q: Why is iron important?
A: Iron supports the normal formation of red blood cells and haemoglobin, which carry oxygen around your body, keeping your energy levels steady, iron also contributes to the reduction of tiredness and fatigue, and helps maintain normal cognitive function and immunity
Q: Why are vitamin B12 and folic acid included together?
A: Vitamin B12 and folate both contribute to normal psychological function, normal energy metabolism, and normal blood formation. They are often paired for nutritional balance.
Q: What does zinc contribute in this formula?
A: Zinc supports normal cognitive function, immune system function, and the maintenance of normal hair, skin and nails
Pine Restora 松康泉 (しょうこうせん) Q&A
Q: Can it help with sleep?
A: Pine extract naturally contains serotonin which is known as ‘happy hormones’ that have been studied for their role in relaxation and wellbeing, which contribute to better sleep by converting to melatonin which is ‘sleepy hormones’ after sunlight exposure.
For more info, see Research Evidence.
Q: Can it reduce stress?
A: Some studies suggest pine extract may help support relaxation and mental wellbeing.
For more info, see Research Evidence.
Q: What is pine knot extract and why is it included?
A: Pine knot extract is derived from the inner core of pine wood and contains naturally occurring plant compounds. It is traditionally valued for supporting overall wellbeing and balance.
Q: Why does this formula include lemon balm?
A: Lemon balm has a long history of traditional use and is commonly included in formulations designed for relaxation, sleep and evening routines.
Q: What is the role of willow leaf?
A: Willow leaf is traditionally used in herbal preparations and is included as part of a botanical blend for everyday wellness and pain support.
Q: Why is vitamin D3 included?
A: Vitamin D contributes to the normal function of the immune system, maintenance of normal bones and muscles, and normal calcium absorption.
Q: Is it safe?
A: Yes. Independent testing confirmed the product meets strict standards, including checks for pesticide residues, heavy metals and microbes.
For more info, see Safety Reports.
Shawkea T1 蒲公英 (ショウキ1) Q&A
Q: Why is dandelion leaf included in this formula?
A: Dandelion leaf has traditionally been used to support digestion and normal liver function. The liver plays an important role in the body’s natural hormone metabolism, which is why dandelion is commonly included in balance-focused formulations.
Q: What is the purpose of Coix seed?
A: Coix seed has a long history of use in East Asian diets and wellness traditions. It is often included to support digestive comfort and overall internal balance.
Q: Why does this supplement contain zinc?
A: Zinc contributes to normal hormone regulation, normal fertility and reproduction, and the maintenance of normal hair, skin and nails.
(These are authorised health claims under UK regulations.)
Q: What does vitamin B6 contribute?
A: Vitamin B6 contributes to the regulation of hormonal activity, normal energy-yielding metabolism, and the reduction of tiredness and fatigue.
Q: Why are amino acids included?
A: Amino acids are the building blocks of protein and are essential for normal growth and maintenance of body tissues.
Q: Is it safe?
A: Yes. Shawkea T1 is produced to high quality standards and has been tested for pesticide residues, heavy metals and microbes.
For more info, see Safety Reports.
Q: What testing has been done?
A: Independent safety testing has been carried out and the product meets recognised standards.
For more info, see Safety Reports.
Q: Can it help with blood sugar balance?
A: This is not a medicine. Research suggests dandelion extracts may support healthy metabolism and help maintain balanced blood sugar levels.
For more info, see Research Evidence.
Q: Can it support women’s health?
A: Dandelion has been researched for its potential role in hormone balance and general female wellbeing. It may be of interest to women looking after reproductive health.
For more info, see Research Evidence.
Q: What is dandelion leaf good for?
A: Dandelion has been traditionally used to support digestion, liver function, and the body’s natural cleansing processes. It also helps maintain normal urinary flow.
Q: Does it detox the body?
A: Dandelion contributes to the body’s natural detoxification by supporting urinary elimination and liver function, helping your body’s natural cleansing system work smoothly.
一般咨询 Q&A
Q：什么时候可以发货？
A：我们通常会在下单后 1–3 个工作日内完成发货，并尽快为您安排物流。
Q: 你们提供免运费服务吗？
A：英国国内所有订单满 £55 即可享受免费标准配送。亚洲，欧洲和北美订单满£100即可享受免费标准配送。
Q：为什么产品的颜色有时会不同？
A：我们的产品不含防腐剂、添加物、着色剂或抗氧化剂，完全纯天然无任何添加成分。因此，受季节与原料自然差异的影响，产品颜色可能会有所不同，但这不会影响产品的质量与功效。
Q：请问如何退货？
A：如需退货可以发送邮件至shawkea@gmail.com 获取退货地址，包装拆塑封后一律不退不换，退货需自行承担运费。
Q: 这些补充剂适合素食者吗？
A: 是的。本产品所使用的胶囊为植物来源的羟丙甲纤维素（HPMC），不含任何动物明胶，适合素食者食用。
Q: 这些补充剂可以长期服用吗？
A: 本产品为日常食用的膳食补充剂，适合每日按建议用量服用。如您正在怀孕、哺乳期、正在服用药物，或有任何健康状况，请在服用前咨询医疗专业人士。
Q: 这些补充剂可以替代药物吗？
A: 不可以。膳食补充剂并非用于诊断、治疗或预防任何疾病，也不能替代均衡多样的饮食和健康的生活方式。
枣参宝 Q&A
Q：枣参宝可以修复子宫内膜吗？
A:枣参宝不是药品，但是枣参宝中含有大枣，根据美国最新论文研究大枣成分可以降低子宫组织内膜的纤维化，所以可以修复内膜，帮助妊娠。论文中显示大枣的作用如下（详细论文见Reserach Evidence页面）—
1、抗炎： 枣里的多酚类成分可以降低抗炎症因子，改善宫腔环境，为内膜再生创造条件。
2、抑菌防粘连： 抑制细菌生物膜形成，降低感染和粘连风险，减少宫腔物理性阻碍。
3、活性成分协同： 含三萜酸（如熊果酸、齐墩果酸）和生物碱等，发挥抗炎、抗氧化作用，直接促进内膜细胞再生，抑制粘连形成。
Q:枣参宝可以补气养血吗？
A：大枣：中医认为其性温、味甘，归脾、胃经，能“补中益气、养血安神”，富含铁（非血红素铁）、维生素C（促进铁吸收）、氨基酸等，常作为气血双补的基础食材。
人参：补气要药，中医理论中“气为血之帅”，气旺则血生，通过补气间接促进血虚的改善，尤其适合气血两虚人群。
枣参宝中大枣、人参等成分传统上用于补气血，适合气血不足人群调理。一般坚持服用1-2个月可能感受到气色改善
Q：吃大枣能否代替枣参宝？
A：不可以，枣参宝采取去糖浓缩的大枣、人参提取而成的枣参宝，1粒枣参宝富含10颗大枣，全部采用纯天然小分子提取，富含天然叶酸、维生素D、大量的铁元素成分，极易被人体吸收，具有温暖身体、高效补气养血的效果。
Q：枣参宝可以补充天然叶酸吗
A:枣参宝种的大枣中富含天然叶酸（维生素B9），持续提升体内叶酸水平，叶酸有助于正常造血，帮助减轻疲劳与乏力，并支持免疫系统的正常功能，对男性和女性的日常健康都有益处，还可以从源头降低胎儿神经管缺陷风险。
Q：枣参宝做过那些检测报告？
A：详细检测报告请点击主页 ’Research Evidence’ 页面。
Q：枣参宝安全吗？
A：枣参宝的安全性已通过日本食品分析中心的多重检测，经测定630种农药残留均无检出，重金属/细菌检测/食品添加剂等多项检测均符合标准，可以放心服用。
松康泉 Q&A
Q：松康泉可以帮助睡眠吗？
A：5羟色胺又被称作是“幸福激素”，它的分泌增加可有效缓解肢体冰冷、痛经、偏头痛等症状与疾病。松康泉中的松节提提取物可以增加五羟色胺分泌，五羟色胺在晚上又是合成褪黑素（促进睡眠的激素）的原料，有助于提高睡眠质量,使人夜间睡得香甜，早上神清气爽。
Q：松康泉可以减缓压力吗？
A：论文证明（详细论文见Reserach Evidence页面）在考试时学生服用松节提取物比不服用者交感神经更放松，还可以通过改善脑前额叶血液循环状态，提高其功能性，从而起到减轻精神压力的作用。
Q：松康泉安全吗？
A：松康泉的安全性已通过日本食品分析中心的多重检测，重金属/细菌检测/食品添加剂均无检出，进行急性/慢性毒性试验/口腔黏膜刺激试验等均符合标准，可以放心服用。
Q：松康泉做过那些检测报告？
A：详细检测报告请点击主页Safety Report页面。
蒲公英 T1 Q&A
Q：蒲公英T1安全吗？
A：蒲公英T1的安全性已通过日本食品分析中心的多重检测。重金属/细菌检测/食品添加剂均无检出，进行急性/慢性毒性试验/染色体异常试验/皮肤刺激性试验等均符合标准，公司拥有自己的原材料种植基地，从生产源头确保了产品的品质与安全性，可以放心服用。
Q：蒲公英T1做过那些检测？
A：详细检测报告请点击主页Safety Report页面。
Q：蒲公英T1对血糖高有益处吗？
A：蒲公英T1不是药品，但是通过日本食品分析中心实验显示（详细实验见Reserach Evidence页面）可以抑制血糖快速上升、帮助控制餐后血糖波动。血糖高病人还需要根据自己的情况详询医生。
Q：蒲公英T1可以养护卵巢吗？
A：根据论文显示（详细论文见Reserach Evidence页面）蒲公英T1通过调节激素分泌平衡、改善激素受体活性，提供营养支持，为卵巢创造良好环境，适合关注卵巢健康的女性，尤其备孕或30+女性，作为日常保养帮助维持卵巢功能。
Q：蒲公英T1对不孕症有哪些帮助。
A：根据论文显示（详细论文见Reserach Evidence页面）证明蒲公英T1可以提升激素受体活性，根据8年追踪1014例试管人群研究证实：囊胚获得率可提升23％。